FREQUENTLY ASKED QUESTIONS


Games and Gameplay

What type of games can I play?

There are four types of games to play on Quizando: Live, Survivor, Sponsored and Classics. For more information on the game types please visit our How to Play page

What happens if there is a draw on a Classic or Sponsored Quiz?

In the highly unlikely event of two or more players getting exactly the same number of points on a leaderboard-style quiz, and assuming these players are in the prize zone, the prize for all those places is added together and split equally amongst the players on the same points.

What happens if a host does not turn up for a Live quiz?

Our hosts will do their utmost to turn up for the game at the published time. However, if due to unforeseen circumstances the host cannot be present the game will be abandoned and all tokens returned to players.

How much does a game cost to play?

To play most of the games that have cash prizes you need to use tokens. These tokens can be purchased inside the platform. Each game costs a different amount of tokens ranging from 5 to 50. Depending on which package of tokens you purchased, some games can be played for just a few cents. The amount of tokens a game costs to play is clearly marked on every quiz. In the case of Sponsored Quizzes, these require no tokens to play although the Sponsor may, in return for providing the prize, want to contact you for marketing purposes.

What happens if I am playing and I lose my internet connection?

You should only play Quizando if you have a strong and stable internet connection. If you do get disconnected, our system will attempt to reconnect to you multiple times but if it is unable to establish a link, your game will be over. Unfortunately, we cannot be responsible if your connection breaks during a quiz and we will not be able to refund your tokens.

I joined the wrong quiz. What should I do?

Unfortunately, if you have joined a quiz by mistake, we will not be able to refund your tokens. We suggest that you play it anyway as there is still every chance you might win!

Is there a limit to the number of times I can play a Classic quiz?

Yes, each Classic game can be played a limited number of times. This number of plays is clearly marked on each quiz page. This is to ensure the playing field remains level.

What are Free Plays?

Most of our Classic Quizzes allow you to have a certain number of goes for free. This allows you to get a feel for a quiz and your ability to do well in it before actually spending any tokens. Free Play attempts still count towards the final leaderboard.

Is there a limit to the number of people playing a survivor quiz?

Nope. The more the merrier. And the bigger the prize pool!

Is there a limit to the number of people who can play a Live quiz?

Absolutely not. We want as many people as possible to enjoy the interactive quiz experience.

Can I interact with the live quiz hosts?

Yes you can. We have a live chat facility in every Live game which the host can see and respond to. Keep in mind that anyone found being abusive or disrespectful in the live chat will be barred from the chat and potentially from the entire platform.

What happens if more than one person wins a Survivor game?

To win a Survivor game you need to be the last person standing – in other words the last person to get a correct answer when everyone else has got it wrong. If we reach a point where all the remaining players get the answer wrong at the same stage, then all of those players are winners and the prize will be shared equally between them. If more than one person answers the final question correctly, then they all considered survivors and the prize is split between them.

What happens if more than one person wins a Live game?

To win a live game you need to be the last person standing – in other words the last person to get a correct answer when everyone else has got it wrong. If we reach a point where all the remaining players get the answer wrong at the same stage, then all of those players are winners and the prize will be shared equally between them. If more than one person answers the final question correctly, then they all considered winners and the prize is split between them.

General

How old do you have to be to play Quizando?

It is up to you to determine the legal age for playing games like this in your jurisdiction.

Is Quizando gambling?

No, never and absolutely not. Our games are entirely games of skill. It’s all about what you know and using that knowledge while under pressure. Fun, challenging and exciting yes, but gambling no.

Where is Quizando based?

Quizando and its operating company Web Matters Limited, is based in Malta, Europe.

Can I open more than one Quizando account?

No way. We strive to make sure nobody has an unfair advantage when playing Quizando. If we find anybody operating more than one account we will take action to close all relevant accounts and any funds or tokens in those accounts will be lost.

What do I do if I think there’s a mistake in one of the questions?

Our content team works incredibly hard to ensure every single question used on Quizando is accurate and up to date. But they’re only human and very rarely an error might slip through. If you think you have come across one of these exceptionally rare errors please let our customer support team know and we will happily refund any tokens you used to play that quiz.

Should I declare tax on my winnings?

This is entirely down to the laws of the country in which you reside. Quizando will release all winning information to any legitimate authority which requests them.

Which currency does Quizando use?

Quizando uses the Euro as its base currency. However, you can display an equivalent of all relevant values in US dollars and UK pounds. This is only an approximation.

Can I host my own quizzes?

Absolutely, if you are an accepted Quizando Partner. We welcome partner applications from anyone who believes they have what it takes to run their own Live or Classic quizzes. Just fill in the application form by clicking here and it will be sent to our partner executives. These lovely people will then determine if you have what it takes to become a partner by looking into your online presence, background and organisational structure.

Can I suggest a topic for a quiz?

Of course. We always love to receive ideas from players for quiz subjects and topics. We can’t promise we will be able to deliver as that depends on how specialised these topics are. But we will try our best!

Buying Tokens

How do I buy tokens?

In order to buy tokens you must first open an account which you can do by clicking here. If you have an active account, just click on the buy tokens link from anywhere on the site. You will then be able to choose which token pack you want to buy. Purchases can be completed using PayPal, credit card or from your wallet balance.

Withdrawals

How can I withdraw winnings?

In order to withdraw your winnings you must first submit ID verification for approval by our administration team. Once this has been validated you are free to withdraw all or any of your winnings. The amount you receive will be net of administration and bank charges. In total, withdrawals can take up to 15 working days to fully process.

Where will I receive my withdrawal?

We can send your funds either to your PayPal account or alternatively to your bank account via electronic transfer. If you have any other withdrawal preferences please contact our customer services team.

Can I withdraw tokens from my account?

We’re afraid not. Tokens are for in-game use only. Once you have purchased tokens then you will need to use them to play games. Tokens cannot be withdrawn or transferred and no refunds on token purchases will be made.

I’m having a problem withdrawing my winnings. What should I do?

Contact our customer support team who will help you in any way they can.

What is the minimum amount of winnings I can withdraw?

We don’t set a minimum. However, please bear in mind that there is an administration fee of €5 on all withdrawals. Additionally any bank or financial services provider charges will be removed from your withdrawal so it is more cost effective for you to withdraw larger amounts than multiple small amounts.